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In order to obtain service, you are required to have a
Return Authorization Number (RMA). Please call (775) 324‐2400/Option 2
Warranty: The warranty on AlkaViva ionizers begins on the original
purchase date. The AlkaViva Lifetime warranty covers the original purchase for LIFE
on all ionizer parts (not accessories). 100% of labor costs are covered in the first
5 years. After the first 5 years the purchaser is responsible for any labor costs-to
a maximum of $199. AlkaViva will cover all shipping costs for 1 year, and then return
shipping for up to 5 years from the original date of purchase. After that, the purchaser
is responsible for all shipping costs. Items that have not been assigned an RMA
number will not be accepted. This warranty only covers failures due to defects in
materials and workmanship which occur during normal use. This warranty does not
cover damage which occurs in return shipment, or failures which are caused by products
not supplied by the warrantor, damage due to mineral build up, or failures which
result from accident, misuse, abuse, neglect, mishandling, faulty installation,
misapplication, improper insertion of consumables, set-up adjustments, maladjustment
of consumer controls, improper operation or maintenance, alteration, modification,
power line surge, improper voltage supply, commercial use, or service by anyone
other than an AlkaViva authorized repair facility, or damage attributable to acts
of God.
Limits and Exclusions: There are no express warranties except as
listed above. The warrantor is not responsible for incidental or consequential damage;
for damages arising out of the use of any unauthorized attachment; or for damages
resulting from the use of the product with a defective water faucet. This warranty
does not cover repairs caused by customer neglect or by failure to stop the mineral
build-up including, but not limited to calcium/iron in hard water areas. If using
untreated well water, it is always the customer's responsibility to pretreat so
it is safe and suitable for use with an ionizer. All express and implied warranties,
including the warranties of merchantability and fitness for particular purpose,
are limited to the applicable warranty period. Repair and/or replacement will be
at the final discretion of AlkaViva.
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